Community Services


How to Apply for Assistance – 3 Easy Steps!

1. Complete Application

You must include a working phone number (where you can be reached) on your application. Applications without phone numbers will not be processed. 

  • Fill out the application in person at EOAC at 500 Franklin Ave, Waco, TX 76701 in the Community Services Foyer. 
    Due to the challenging and evolving COVID-19 situation in McLennan county, EOAC will only accept applications via email at, via fax (254)756-7664, or via mail to 500 Franklin Ave, Waco, TX 76701. The office will not be open for face-to-face meetings or appointments for health and safety. We not accept applications via a drop-off model until we receive further instruction from the McLennan County Health Department and Governor Abbott. On 7/13/2020 our office will resume taking phone calls from 8:00AM – 5:00PM.
    We care about the communities we serve, and thank everyone for their patience as we work through this challenging time. We will closely monitor the COVID-19 situation. Please keep an eye on our Facebook and website for the latest information.
  • Printable applications are available in English (click here) and Spanish (Espanol click here). Please click on the link to download the form. 
    • If you cannot print the application, please contact or call 254-756-7664 to have an application emailed, mailed or faxed to you. Please include your contact information (name, complete address, phone number). 

2. Include copies of all required documents. 

3. Return to EOAC Community Services

  • Fax: (254)756-7664
  • Email:
  • Mail: 500 Franklin Ave, Waco, TX 76701
  • Drop-Off:  500 Franklin Ave, Waco, TX 76701


Please call 254-756-0954 or email 

If you require assistance with your application, please contact the Community Programming Department at 254-753-0331. Please view the calendar for our open dates.

To complete our customer satisfaction survey, please click here. 


CEAP assistance will be processed by priority in the order they are received.  No services will be granted until eligibility has been established. 

Until your application is processed, you are responsible for your utility bills to include any and all fees associated with your utility bill.  Due to the high volume of applications, processing can take up to thirty (30) days to be completed.  If you are in jeopardy of service termination, please contact your service provider, and request an extension of services as you wait for your application to be the processed.